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Maha’s Couture UK – Returns, Refunds & Exchanges Policy

At Maha’s Couture UK, we take pride in offering luxury, high-value, and carefully crafted dresses. Please read our Returns, Refunds & Exchanges Policy carefully before placing an order.

1. Return Window

UK Orders

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

European Union Orders

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without needing to provide justification, in accordance with applicable consumer law.

2. Eligibility for Returns

To be eligible for a return, the item must be:

Unworn, unused, and unwashed
In the same condition as received
With all original tags attached
In its original packaging
Free from perfume, makeup, stains, marks, damage, or alteration
Accompanied by proof of purchase / order confirmation / receipt

Any item returned that does not meet these conditions may be rejected and sent back to the customer.

3. How to Start a Return

To request a return, please contact us first at:

Email: mscollectiondress@gmail.com

Return requests must be approved before any item is sent back.
Items returned without prior authorisation will not be accepted.

If your return is approved, we will provide instructions on how and where to send your parcel.

Return Address:
41 Fountains Road
Stretford
Manchester
M32 9PW
United Kingdom

4. Refunds

We do offer refunds for eligible returns, provided the item is returned within the applicable return period, meets our return conditions, and passes inspection upon receipt.

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

mscollectiondress@gmail.com

5. Exchanges

If you need a different size or would like to exchange an item, please contact us first.

The fastest way to obtain another item is to:

Request a return for the original item (if eligible), and
Place a new order for the replacement item.

We may also offer an exchange in suitable cases, subject to stock availability and item condition.

6. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is:

damaged,
faulty,
defective, or
incorrect,

please contact us immediately at mscollectiondress@gmail.com with your order number and clear photos of the issue so we can review the matter and resolve it promptly.

7. Non-Returnable / Non-Refundable Items

We do not accept returns or offer refunds for the following items unless they are faulty, damaged, incorrect, or not as described:

Sale / clearance / discounted items
Gift cards
Custom-made, altered, or personalised items
Beauty / personal care products
Perishable goods (if applicable)
Any item returned in a condition that does not meet our return requirements

If you are unsure whether your item is eligible, please contact us before purchasing.

8. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise required by law, customers are responsible for return shipping costs.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

9. Quality Control

To protect both our customers and our business, all items may be carefully inspected, photographed, and/or video recorded before dispatch to confirm their condition, design, and contents.

10. Before You Place an Order

Because many of our garments are occasionwear and luxury items, we strongly encourage customers to review all product details carefully before ordering, including: